Calls unanswered
Lost opportunities before the job even starts.
Private operational support
Build the remote operations team that keeps calls answered, follow-up moving, and revenue protected.
SurPrime helps service businesses stop losing money in the daily operation: missed calls, weak follow-up, messy scheduling, delayed billing, CRM chaos, and overloaded managers.
Role clarity first. Bilingual talent second. A managed ramp that protects visibility, standards, and control.
Carefully selected. Privately calibrated. Built around your workflow.
No resume dumpingWorkflow firstControl protected
Daily leaks
Small misses get expensive.
Turn daily pressure into clearer ownership.
Follow-up delayed
Leads, estimates, invoices, and vendors go cold.
Schedules messy
Customers, field teams, and managers lose rhythm.
Managers overloaded
Decisions slow down because every detail escalates.
Operations leak calculator
What is the leak costing?
Estimate missed calls, slow follow-up, and delayed billing.
Adjust the numbers. We use the result to understand pressure and scope.
Estimated monthly exposure$7,380
A conservative estimate to help prioritize the operating role, not a financial guarantee.
Review my operationQuick diagnosis
Where is the operation leaking most?
Choose the pressure point. We will point you toward the support level that usually fits that kind of workflow.
Support map
Choose the right lane.
Departments, roles, and ownership in one place.
01
Operations
Scheduling, dispatch, projects, owners, field teams, and daily execution.
DispatcherProject CoordinatorOperations CoordinatorOperations ManagerExecutive Assistant
02
Finance
Billing, receivables, payables, job costing, reporting, and payroll support.
BookkeeperAP / ARAccounting SpecialistJob Costing SpecialistPayroll Support
03
Customer Experience
Calls, intake, scheduling, customer updates, tenant communication, and follow-up.
CSRCustomer SuccessScheduling CoordinatorIntake SpecialistTenant / PM Coordinator
04
Sales Support
Pipeline follow-up, outbound activity, appointment setting, and lead management.
SDRBDROutbound SalesAppointment SetterLead Manager
05
Marketing Operations
CRM, content, email, social, campaign coordination, and automation support.
Marketing CoordinatorCRM SpecialistSocial MediaEmail MarketingAutomation
How it works
From pressure to productive support.
A simple process to reduce guesswork and protect your time.
- 01
Diagnose
We understand the department, workflow, tools, schedule, and current pressure.
- 02
Define
We turn the need into role scope, responsibilities, scorecard, and success criteria.
- 03
Source and screen
We filter for communication, experience, English, ownership, and fit.
- 04
Meet a shortlist
You meet focused candidates, not a generic stack of resumes.
- 05
Select and onboard
Move forward with managed talent or direct hire with clear expectations.
Hiring options
Managed support or direct hire.
Not sure which fits? We recommend the right path after understanding the role.
Managed Remote Talent
For companies that want SurPrime close after the search.
SurPrime helps define the role, introduce the professional, support the ramp, and stay involved while the operating cadence settles.
Relationship: Monthly managed support with SurPrime.
Your team leads: Daily priorities, tools, standards, and decisions.
SurPrime supports: Coordination, expectation alignment, and role recalibration.
Best when: You want dependable remote support without building the structure alone.
Managed support gives you one partner for the professional, the role, and the first month of operational alignment.
Discuss managed supportDirect Hire
For companies that want to hire and manage directly.
SurPrime runs a custom recruiting search around the role, experience level, communication needs, and hiring requirements.
Relationship: Your company hires or contracts the professional directly.
Your team manages: Priorities, tools, schedule, and performance after hire.
SurPrime manages: Role definition, sourcing, bilingual screening, and shortlist quality.
Best when: You already have internal structure to onboard, manage, and develop the hire.
Direct Hire is quoted as a one-time recruiting engagement after we understand the role, search depth, experience level, and hiring requirements.
Request a proposalInvestment
Role-based investment.
Managed full-time roles typically start between $1,900 and $2,500+ per month.
Most active service teams begin with Advanced Operations & Dispatch.
Core operating layer
Core Operations Support
Starting at $1,900/month
For recurring operational workflows that need consistency, clean follow-up, and clear escalation paths.
- Scheduling and customer updates
- CRM activity and follow-up
- Lead intake and basic routing
- Recurring, clearly defined workflows
- Client escalations when a decision is needed
Best fit: Teams that need dependable daily execution before adding live dispatch pressure.
Get Role RecommendationAdvanced layer
Advanced Operations & Dispatch
Starting at $2,200/month
For faster-moving operations where live coordination, judgment, and independence matter every business day.
- Live dispatch and route changes
- Customer and field-team communication
- Prioritization and escalation handling
- Operational decisions within defined parameters
- More independence and experience
Best fit: Plumbing, property management, cleaning, field services, and teams where work moves quickly.
Get Role RecommendationSpecialized department layer
Specialized Department Support
Starting at $2,500+/month
For specialized roles that require stronger technical knowledge, systems thinking, leadership, or advanced ownership.
- Finance, AR/AP, and job costing
- Property management workflows
- Reporting, CRM systems, and automation
- Sales operations or department coordination
- More technical knowledge, responsibility, or leadership
Best fit: Roles where expertise, systems, judgment, or deeper ownership materially change the outcome.
Get Role RecommendationManaged monthly investment includes the professional's compensation, SurPrime coordination, role calibration, screening, and ramp support. Schedule and coverage are confirmed before quoting.
Direct Hire remains separate as a custom recruiting proposal, quoted after we understand the role, search depth, experience level, and hiring requirements.
Real client experience
A remote support layer in action.
A SurPrime client built the role through training, standards, and growing responsibility.
U.S. locksmith and property-services company
A small field team serving property managers, tenants, homeowners, and warranty clients through a fast-moving daily schedule.
Remote Customer Service & Operations Support
SurPrime helped integrate and develop one remote professional around the client’s systems, service rules, communication standards, and recurring office workflows.
From guided support to trusted ownership
Over two years, the role expanded across written customer communication, work-order follow-up, documentation, internal reminders, and daily office support.
Managers kept the decisions, not every detail.
Recurring communication and follow-through gained a dependable owner, giving management more room for escalations, field support, and higher-value work.
Clear written updates and faster response rhythm.
Documentation, reminders, and recurring office workflows.
A trusted owner for follow-through while managers kept decisions.
Our story
Built by an operator. Designed for owners.
SurPrime was shaped close to the real rhythm of service businesses: calls, schedules, invoices, systems, customers, field teams, and the decisions that keep work moving.
That operator lens became our standard: understand the workflow first, define the role carefully, then introduce bilingual talent with judgment, communication, and a systems mindset to own the work well.
Responsibilities, rhythm, tools, and decision points before candidates.
English, ownership, experience, and fit with the work itself.
A managed ramp so your team gains capacity without losing control.
A note from the founder
Reinaldo Garcia
Founder, SurPrime Talent
SurPrime exists for owners and operators who need the work handled without losing visibility, standards, or control.
Operator lens
What we look for before introducing talent.
Where work gets stuckWho owns follow-throughWhat decisions need escalation
FAQs
Questions before hiring.
Role design, model, timeline, and fit.
What makes SurPrime different from a virtual assistant agency?
We start with operational design: department, scope, workflow, tools, scorecard, and ownership. Then we search for talent that fits the work.
How quickly can we see qualified candidates?
When the role is clear, we can prepare an initial shortlist in around 72 hours. Typical placement often takes 1-2 weeks depending on complexity, availability, and feedback speed.
What if we are not sure which role we need?
That is normal. We map the workload first and recommend whether the need belongs in operations, finance, customer experience, sales, marketing, or a realistic blended role.
Can one person cover responsibilities across departments?
Yes, when it makes operational sense. We review scope, workload, tools, urgency, and communication volume first so the role stays realistic and the person can do the work well.
Does the monthly investment include the professional's compensation and SurPrime support?
Yes. Managed monthly investment includes the professional's compensation, SurPrime coordination, role calibration, screening, and ramp support. The exact schedule, coverage, and service components are confirmed before we quote the role.
How do Managed Remote Talent and Direct Hire differ?
Managed Remote Talent keeps SurPrime involved after selection with coordination and ramp support. Direct Hire is a recruiting engagement where your company hires and manages the professional directly.
Do you only support the industries listed here?
No. These are common fits because operational pressure is high, but we can evaluate other service businesses with similar workflows.
Talent request
Tell us what you need.
Share the role, workflow, schedule, and responsibilities. We will recommend a practical next step.
- hello@surprime.io
- +1 (619) 330-0704
- U.S. business-hour aligned
- Bilingual talent from Latin America